EAVision J100 Warranty Guidelines

Step 1: Determine warranty eligibility; refer to the sections below or contact your local dealer for assistance. 

Step 2.  Collect the required information for the issue experienced. 

• For Crashes:
  • Step 1:Take a video around the drone in its crashed state to show extend of damage. Also take a video of the area the drone crashed in.
  • Step 2: Take a image of the drone serial number.
  • Step 3: Upload the flight log and FPV log data for the time frame of the crash. Please click HERE for guide on uploading logs. 
  • 

• For Non-Crash Issues:
  • Step 1: Take a video showing the error on the remote controller, then show the drone serial number on the frame, then show the component with the issue to show no external damage.
  • Step 2: Take a image of the drone serial number.

• For Battery Issues:
  • Step 1: Take a video showing the issue with the battery, make sure to show the serial number on the battery in the video.
  • Step 2: Take a image of the battery serial number.
  • 

• For Remote Controller Issues:
  • Step 1: Take a video showing the issue with the remote controller, make sure to show the serial number on the RC in the video.
  • Step 2: Take a image of the RC serial number.
  • 

• For Accessory Issues:
  • Step 1: Take a video showing the issue with the accessory item, make sure to show the serial number of the item in the video if applicable.
  • Step 2: Take a image of the serial number.

Step 3: Contact your local dealer for timely service and support.

Step 4: Dealer verifies warranty eligibility and submits information via dealer warranty form.

Step 5: Warranty submission reviewed and decision made. If approved refund/credit issued to applicable party. 

2A: Collisions with Obstacles

• When flying at or below 32.8 ft/s the warranty covers obstacle avoidance failures for most obstacles with the following exceptions:
  • Linear Obstacles
  • Wires
  • Cables
  • Phone Lines
  • Field Pivots
• When flying at or below 23 ft/s the warranty covers all obstacle avoidance failures regardless of obstacle type.
• If an accident occurs from raising or lowering onto an obstacle, that is not considered an obstacle failure, therefore not covered under warranty. This includes:
  • Starting tasks on obstacles.
  • Collision with an obstacle while ascending to return to home.
  • Obstacle avoidance routing upward into an overhanging obstacle.
    • For example, power lines parallel with a tree line behind it so the drone routes itself upward to go over the tree line while under the other obstacle.
• If an obstacle is smaller than 1 cm in diameter the collision will not be covered under warranty.
• Any collision with obstacle avoidance turned off will not be covered under warranty.
• Any collision involving multiple aircraft will not be covered under warranty.
• Any collision occurring while in manual flight (unless due to component failure) will not be covered under warranty.
• Any collisions occurring outside of 12 months from the activation date of the aircraft will not be covered under warranty.
• Failure to provide appropriate documentation of the accident will result in the crash not being covered under warranty.

2B: Terrain Follow Malfunction

• Any crash that occurs within these parameters due to terrain following malfunction will be covered under warranty.
  • When in flatland mode, terrain following is guaranteed for 0-5% slopes.
  • When in gentle slope mode, terrain following is guaranteed for 5-25% slopes.
  • When in steep slope mode, terrain following is guaranteed for 25-90% slopes.
• Any collision with an overhead obstacle as a result of terrain following is not covered under warranty.
• Failure to provide appropriate documentation of the accident will result in the crash not being covered under warranty.

2C: Component Failure

• Any accident that occurs from failure of physical component of the aircraft (ie. props, motor, arm) will be covered under warranty with the following exceptions:
  • Failure to maintain/properly service the aircraft.
  • Failure to perform preflight checks.
  • Failure to regularly clean integral flight components.
  • Any use of modified/aftermarket components without the express approval of EA Vision or Agri Spray Drones.
  • The customer was unable to provide appropriate documentation of the component failure.

2D: Battery Malfunction

• Any accident that occurs from battery error/failure will be covered under warranty with the following exceptions:
  • The battery was improperly stored.
  • The battery was outside of the warranty period.
  • The battery was known to have issues before the incident and was used regardless.
  • There was physical damage to the exterior of the battery prior to malfunction (i.e. from dropping or forcing the battery into the drone).
  • The customer was unable to provide appropriate documentation that the crash was caused by battery failure.
  • Turning the battery on before properly installing into the aircraft.
• Auto-landing due to low power from the battery is not covered under warranty unless significant voltage drop was documented in flight log data. The drone will start an auto land sequence at 44.8volts.

3A: Structural Issues

• Any structural issues with the aircraft not associated with a crash will not be covered under warranty unless reported within 1 month of activating the aircraft.
• Structural components include:
  • Airframe
  • Arms
  • Landing Gear
  • All Plastic Components
  • Brackets
  • Hardware
  • Wires
• Damage to any structural components of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period. Some examples include but are not limited to:
  • Dropping the aircraft.
  • A collision with the aircraft and another vehicle while grounded.
  • Items falling on the aircraft while grounded.
  • Damage from improper storage that includes rodent or water damage.
  • etc.

3B: Spray System Issues

• Nozzles
  • Any nozzle related error within 12 months of the activation date of the aircraft will be covered under warranty with the following exceptions:
    • Running the nozzles dry for more than 5 minutes at a time.
    • Incorrect installation.
    • Incorrect connections.
    • Unauthorized disassembly.
    • Failure to regularly clean/maintain the nozzles.
    • Non-crash related physical damage.
  • Wettable powder usage significantly reduces nozzle lifespan. If using wettable powder the following steps must be followed.
    • Thoroughly clean the system after each usage.
    • Keep the nozzle disk dry.
    • Prevent/clear blockages.
  • If an error can be fixed with the replacement of a single part, only the required part to fix the error will be covered under warranty.
  • The spray nozzle solenoids have a 12 month warranty, any errors/issues with the solenoid not associated with a collision will be covered under warranty.
  • Damage to the nozzle of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.
• Spray Tank Components
  • If the tank develops a crack/leak within 12 months of the activation of the aircraft, that will be covered under warranty with the following exception:
    • The damage occurred during a collision that was determined to be a non-warranty case. 
  • The pumps have a 12 month or 5,811 gallon warranty. Any errors or issues with the pumps within that period that are not associated with a collision will be covered under warranty.
  • The flow meter has a 12 month warranty. Any errors or issues associated with the flow meter not associated with a collision within that time period will be covered under warranty.
  • Hoses have a 1 month warranty, any issues associated with hoses developing leaks/cracks within that period not associated with a collision, will be covered under warranty.
  • Damage to any tank components of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.
• Weight Sensors
  • The weight sensors have a 12 month warranty.
  • Each weight sensor can be replaced individually and only the weight sensor/cable that is damaged and causing the issue will be covered under warranty.
  • If a weight sensor or cable is damaged during maintenance or service on the aircraft, the damaged material will not be covered under warranty.
  • Damage to the weight sensors on the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.

3C: Propulsion System Issues

• Propellers
  • Propellers have a 1 month warranty.
  • Any damage found on the propellers within that 1 month warranty period will be covered as long as the damage was not associated with a collision.
  • Propellers damaged from a collision will be covered if the collision is determined to be a warranty case.
  • Flying the aircraft with damaged/dirty propeller blades can cause premature wear of the propulsion system and can cause a crash.
    • Flying the aircraft with damaged/dirty propellers will result in a collision not being covered under warranty.
  • Some granular products have tendency to recirculate in propeller downwash causing the leading edge of the propeller to get damaged after extended use/operations, this will not be covered under warranty as it is normal wear and tear caused by these operations.
  • Damage to the propellers of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.
• Propeller Motors
  • Replacement of the propulsion motors for any error or physical damage from wear, will be covered under warranty for up to 200 flight hours or 6 months.
  • Improper installation or service of the propulsion motor will not be covered under warranty.
    • Improper ESC installation (plugging in wires incorrectly)
  • Errors on a damaged motor from a previous non-warranty collision will not be covered under warranty.
  • Damage to the propulsion motors of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.
• ESC (Electronic Speed Controller)
  • The ESC has a 12 month warranty starting from the activation date of the aircraft.
  • Any error/issue caused by a damaged ESC will be covered under warranty with the exception of ESCs damaged in non-warranty collisions.
  • Improper installation or service of the ESCs will not be covered under warranty.
  • External force impacts not associated with a warrantable collision
  • Damage to the ESCs of the aircraft from mishandling or improper use will not be covered under warranty regardless of the warranty period.

3D: Signal Transmission Issues

• RTK Antennas (Real-Time Kinematic) and SDR Antennas (software-defined radio) each have 12 month warranty periods starting from the activation date of the aircraft.
• Associated cables within this system have a 1 month warranty period.
• Any parts causing error within the respective warranty period will be covered under warranty unless the error is the result of a non-warranty collision.
• Physical damage to the antenna parts from mishandling of the aircraft or improper use will not be covered under warranty.

3E: Detection System Issues

• Forward and Downward Lidar Modules
  • Both Lidar modules have a 12 month warranty period from the date of activation.
  • Any errors that are associated with these modules that are fixed through the replacement of the modules will be covered under warranty with the following exceptions:
    • Errors that occur from physical damage to either of the Lidar modules from mishandling of the aircraft
    • Errors that are the result of a non-warranty collision
    • Errors that are a result of the modules not being properly maintained or thoroughly cleaned as instructed in the operation manual
• 360 Degree Radar
  • The 360 degree radar module on the back of the aircraft landing gear has a 12 month warranty period from the date of activation.
  • Any errors that are associated with this module that are fixed through the replacement of the modules will be covered under warranty with the following exceptions:
    • Errors that occur from physical damage to the 360 degree radar from mishandling of the aircraft
    • Errors that are the result of a non-warranty collision
• FPV Camera (First Person View)
  • The FPV camera on the front of the aircraft landing gear has a 12 month warranty period from the date of activation.
  • Any errors that are associated with this module that are fixed through the replacement of the modules will be covered under warranty with the following exceptions:
    • Errors that occur from physical damage to the FPV camera module from mishandling of the aircraft
    • Errors that are the result of a non-warranty collision
• Auxiliary Head Lights
  • The headlights have a 12 month warranty period from the date of activation.
  • Any errors that are associated with these modules that are fixed through the replacement of the modules will be covered under warranty with the following exceptions:
    • Errors that occur from physical damage to either of the Lidar modules from mishandling of the aircraft
    • Errors that are the result of a non-warranty collision

3F: Flight Controller/Main Computer

• The flight controller/main computer has a 12 month warranty period.
• The main computer can be replaced or repaired at a service center that is certified for the repair under warranty if any of the following issues occur:
  • Spray/Spreading issues traced back logically to the main computer
  • Signal issues traced back to the flight controller
  • Erratic flight that has been confirmed to be a flight controller error (not a firmware issue)
  • Detection system (Lidar, Radar, etc.) errors that have been traced back to the flight controller
  • Propulsion system errors that have been traced back to the flight controller
• Any unauthorized modifications to the flight controller automatically void any warranty on the aircraft.
• Only certified support locations are authorized to repair the flight controller/main computer.
  • Any unauthorized repairs to the flight controller (i.e. opening the main computer to replace internal components) by non-certified repair centers will be considered an unauthorized modification to the product.

3G: Spreader System Issues

• The spreading system has a 12 month warranty.
• Any errors/issues associated with the function of the spreading system will be covered under warranty with the following exceptions:
  • Unauthorized modification of the spreading system or flight controller
  • Physical damage to the spreading system from misuse or mishandling of the aircraft/spreading system components
  • Damage inflicted from a non-warranty collision
  • Damage occurred outside of the 12 month warranty period

4A: Structural Issues

• Structural issues are defined for the battery as issues or damage with the physical body of the battery. 
• Common examples of structural issues include:
  • Damaged plugs/battery terminals on the top plate of the battery
  • A cracked or bent body of the battery
  • Physical damage to the top plate of the battery including the power button
• Batteries damaged in collisions that have been determined to be a warranty case can be repaired or replaced as part of the warranty.
• Structural issues with the battery from mishandling or misuse of the product will not be covered under warranty.
• The battery structure has a 1 month warranty to report any damage from the factory.
  • Any physical damage accrued after the initial 1 month warranty period, unless from a warranty collision as earlier stated, will not be covered under warranty and will be considered as mishandling of the product.
  • Any physical damage to the battery from a non-warranty collision, even within the 1 month period, will not be covered under warranty.
• If the battery is repaired the repair must be completed by a certified repair center to be considered under warranty.
  • Any repair on a battery not performed by a certified repair center will be considered an unauthorized modification and will not be covered under warranty.
• If the battery can not be repaired or no local repair center is certified in battery repair, the battery may qualify for replacement.

4B: Aircraft Errors

• The function of a battery has a 12 month warranty.
• Aircraft errors that have been traced back to a flight battery within that 12 month period will be considered under warranty.
  • The battery can be repaired or replaced depending on the availability of a local repair center certified to disassemble the battery, or on the ability to fix the individual error displayed.
  • If the error can not be fixed in a timely manner the battery will be replaced under warranty as long as the warranty criteria is met.

4C: Charging Issues

• The function of a battery has a 12 month warranty.
• Charging issues that have been traced back to a flight battery within that 12 month period will be considered under warranty.
  • The battery can be repaired or replaced depending on the availability of a local repair center certified to disassemble the battery, or on the ability to fix the individual error displayed.
  • If the error can not be fixed in a timely manner the battery will be replaced under warranty as long as the warranty criteria is met.

5A: Structural Issues

• Structural issues are defined as physical damage to the body of the aircraft remote control.
• Common examples of structural issues on the RC includes:
  • Broken/physically damaged control sticks
  • Broken buttons/dials
  • Cracked or chipped screens
  • Damaged or missing antennas
  • Damaged or missing rubber grips
  • Stripped or missing screws and hardware
• Structural issues with the RC from mishandling or misuse of the product will not be covered under warranty.
• The RC structure has a 1 month warranty to report any damage from the factory.
  • Any physical damage accrued after the initial 1 month warranty period will not be covered under warranty and will be considered as mishandling of the product.
• If the RC is repaired the repair must be completed by a certified repair center to be considered under warranty.
  • Any repair on a RC not performed by a certified repair center will be considered an unauthorized modification and will not be covered under warranty.

5B: Electrical Issues

• The RC has a 12 month warranty on its function.
• Any electrical issues that occur during the warranty period of the RC will be covered under warranty with the following exceptions:
  • Electrical malfunction as a result of mishandling of the device (i.e. dropping, improper storage, etc).
  • Electrical malfunction as a result of unauthorized repair.
  • Electrical malfunction from unauthorized modification of the device.
• RC repair must be completed by a certified repair center.
  • Failure to comply will result in the warranty of this product being voided.

5C: Charging Issues

• The RC has a 12 month warranty on its function.
• Charging issues with the RC will be covered under the warranty with the following exceptions:
  • Unauthorized repair or modification of the RC
  • Mishandling of the device (i.e. using the wrong charger or physical damage to the charging port past the 1 month period)
• RC repair must be completed by a certified repair center.
  • Failure to comply will result in the warranty of this product being voided.

6A: Charging Station

• The charging station for flight batteries has a 12 month warranty on function and a 1 month warranty on the structure of the device that starts upon activation of the product.
• Any issues that occur from modification will result in the device warranty being voided.
• Damage from improper repair or incorrect installation of parts will not be covered under warranty.
• Physical damage that occurs outside of the 1 month period will be considered improper use or mishandling the device and will not be covered.

6B: Superlink

• The superlink has a 12 month warranty on function and a 1 month warranty on the structure of the device that starts upon activation of the product.
• Any issues that occur from modification will result in the device warranty being voided.
• Repair must be completed by a certified repair center.
  • Any unauthorized repair will result in the warranty being voided.
• Physical damage that occurs outside of the 1 month period will be considered improper use or mishandling the device and will not be covered.

6C: Survey Tool

• The survey tool has a 12 month warranty on function and a 1 month warranty on the structure of the device that starts upon activation of the product.
• Any issues that occur from modification will result in the device warranty being voided.
• Repair must be completed by a certified repair center.
  • Any unauthorized repair will result in the warranty being voided.
• Physical damage that occurs outside of the 1 month period will be considered improper use or mishandling the device and will not be covered.

6D: Heavy Lift Kit

• Physical damage to the heavy lift kit has a 1 month warranty after receiving the product.
• Any modifications to the heavy lift kit automatically voids the warranty.
  • Any collisions that occur while operating the aircraft with a modified heavy lift unit will also result in the collision not being covered under warranty.
• Lifting over 60 kg with the heavy lift kit voids the warranty of the heavy lift kit.
  • If a collision occurs while lifting over 60 kg with the heavy lift kit, that collision will not be covered under warranty.

ASD relies on it's dealers to provide their local customers with the highest level of after-sales service and support. Our mission of Empowering Rural America is carried out through each one of our dealers on a local level. 

Please follow the guides above for the various issues customers are experiencing to ensure the required information is obtained prior to connecting with ASD for warranty submissions. 

Step 1: Determine warranty eligibility. Collect the required information for the type of issue being experienced.

Step 2: Provide your customer with services to ensure they get operational as quickly as possible.

Step 3: Fill out ASD dealer warranty form to provide ASD. 

Step 4:  Work with ASD warranty administrator to work through the warrant process. 

Note: For EAVision warranties damaged parts are not required to be kept after repairs are completed.